State Farm Auto Insurance Review


About State Farm

State Farm is the single largest property and casualty insurance provider in the United States. It is also the largest automobile insurance provider and ranked 33rd on the Fortune 500. They rely on what are called “captive” agents, meaning insurance agents who work for State Farm can only sell State Farm insurance and State Farm products. They have, in recent years, expanded into financial services, such as insurance for banks and corporations, but their automobile insurance sector still remains their biggest book of business by customer volume. What started as a small mutual insurance company cobbled together by a retired farmer in 1922 has blossomed into an international juggernaut headquartered in Bloomington, Illinois and run by Michael Tipsord, the President, CEO, and Chairman of State Farm.  He has been at the helm since 2015.

Satisfaction Ratings

  • BBB Rating: A
  • Consumer Reports Rating: Very Good
  • JD Power Rating:  3 / 5 

Pros & Cons Section

Extended medical payment options that go above and beyond other carriers
Coverage available for unique, classic, or antique vehicles (not offered elsewhere)
Bundling options for multi-policy holders

Higher than average rate of customer complaints to state commissioners
Rates change every 6 months
Replacement parts for auto repairs do not have to be authentic brand parts
More expensive than other insurers

Policies Offered

Here are some of the types of coverages offered by State Farm:

Glass Coverage – Included as part of comprehensive (or “other than collision”) coverage, State Farm gives the option to have glass breakage as an included coverage.

Medical Expenses – Unlike most, State Farm goes above and beyond to offer coverage in even the worst-case scenario, such as when funeral costs are necessary.

Responsible Liability  – While all companies offer state minimums, State Farm also correctly advises their customers to think higher, as the state minimums are usually not enough coverage in today’s pricey automobile accident-prone world.

Upgrades and Addons

Here are some of the upgrades and extra features you can add to your policy:

Road service – You have to select this coverage to opt in and have it included on your policy, but if you do, State Farm will cover the bill for any towing or labor services you need.

Rental Car Reimbursements – This coverage will extend to meals, lodging, and transportation too if you happen to be far from home when the accident debilitating your vehicle happens to strike.

Available Discounts

You can earn discounts with the following State Farm programs:

Anti-theft – Although standard in most vehicles nowadays, there are varying degrees of complexity and effectiveness in anti-theft systems. State Farm will give you a discount for more active measures.

Defensive Driving  – Depending on what state you reside in, your local Bureau or Department of Motor Vehicles may offer defensive driving courses. If you take one, State Farm will give you a percentage off your policy.

Multi-car – If you choose to insure more than one vehicle with them, State Farm will discount BOTH vehicles! 

Student Away – If you have a young driver but they’re away at college for most of the year, you might qualify for serious savings. 

Vehicle Safety – Every vehicle has different safety measures, but if yours has some of the newer, more impressive and effective ones, they could net you some cash savings on auto premiums.

Special Programs

These special programs and benefits are available from State Farm:

Steer Clear Safe Driver – Drivers under the age of 25 can elect to participate in this course given by State Farm, and if they pass, they can earn an additional discount on their policy.

Drive Safe & Save  – If you download the State Farm app or have an OnStar enabled vehicle, you can sign up for this course. State Farm will look at your driving information over a period of time, and calculate a discount based on how safely you drive.

What You Need to Apply

Have this information on hand to get a fast, accurate quote:

Personal ID – Of course, your name and address are a given. State Farm wants to know who they’re insuring, and the details on your driving record will help determine the right rate for you.

Address  – Where you live affects insurance costs. Driving in big, crowded cities is more dangerous than out in the countryside. State Farm needs to know where you are to figure out the risk in your driving.

VIN  – This is listed on your vehicle in several places, as well as in the handbook. This 16-digit number is unique to your car, and yours alone. It tells the insurance company all of the features of your vehicle.

Email – In order to keep all of this information for you, State Farm wants an email address to be able to correspond with. If you stop mid-quote, they’ll save it and remind you. They’ll also send you updates and advertisements for other insurance products you might need.

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